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TERMS AND CONDITIONS

With the approval of layout & invoice, along with your arrangement of payment or terms you agree to MAKO LTD’s Terms & Conditions.

TURNAROUND TIMES

MAKO LTD strives to keep our standard turnaround time to 3-4 business days. During peak seasons turnaround times can vary. If a client needs garments in hand by a specific date please notify us before you submit your payment or finalize your approval. Turnaround times begin when payment has been received (unless another arrangement has been made) and do not include shipping times. 

PAYMENT

A 50% down payment is required before we can get started with production. Once approval of artwork and invoice is received no further changes can be made.The remainder of your payment has to be made on pick-up. However if you wish to have your item shipped, then a full payment is required upon request..

INVOICE / LAYOUT APPROVAL

It is the client’s responsibility to review and approve layouts and invoices for correct print size, placement, spelling errors, shirt style(model number), manufacturer’s’ specified garment color, ink colors and quantities.

MAKO LTD will not be held liable for any errors in approved layouts and invoices. If errors occur that do not match an approved and finalized layout and invoice, MAKO LTD will reprint the order to match the approved and finalized layout and invoice at no cost to the client.

 CANCELLATIONS

Once payment has been received all orders have a 24 hour cancellation window BEFORE approval, during which the status of the job will determine the eligible refund amount. A re-stocking fee may apply to cancelled orders. Any cancellation after a 24 hour window, will deem the payment nonrefundable.

RETURNS / REPRINTS

All claims of unsatisfactory products will be considered within 72hrs of delivery. If the products are returned for inspection and possible reprinting, all product must be shipped or returned to MAKO LTD within 2 weeks of unsatisfactory claims. Upon inspection, MAKO LTD will reprint the order if any discrepancies are found between the finalized layout and invoice approved by the client and the delivered product.

If MAKO LTD deems the product satisfactory within the finalized layout and invoice approved by the client and the delivered product. MAKO LTD will not be liable for any and all shipping charges incurred.

 

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